Most healthcare institutions have adopted the third wave of IT, which has allowed them to digitize their enterprise – including channels, processes and care-coordination initiatives. Having said that, most of them are still struggling to address patients’ challenges like burgeoning costs, inadequate access to healthcare services, and poor care quality. On the one hand you have digital-savvy customers who demand access to cutting-edge solutions and services, and on the other, you have patients who cannot afford even the most basic healthcare services. The task is cut out for healthcare institutions – providers have to modernize and refresh their IT infrastructure, and at the same time, ensure that they leverage digital technologies to make healthcare affordable to all.
The retail industry is one of the pioneers in the IoT (Internet of Things) space and it is constantly looking to leverage technologies like mobile, cloud, RFID, beacons etc. to deliver Connected Retail services and better shopping experiences to its customers. Here’s a look at some of the key trends helping fortify the Connected Retail agenda.
Enterprise Digital Transformation or Digitization of the Enterprise happens when a business transforms its operations and business model(s), to reach out to current or potential customers across several touch-points, creating enticing digital experiences for them, leveraging pervasive and disruptive digital technologies.
To meet customer expectations, organizations must accelerate the process of digitizing their businesses or chances are that a more digitally -empowered competitor could swoop in and snatch your customers away. No, really. If your organization is one of those businesses that has been living under a rock all this while, and if you are still grappling with the ‘right solution’ that will help you face the sun, let us tell you that there are no ‘one-size-fits-all’ solutions. Every business has its own set of business needs and challenges, and they require solutions that fit them perfectly, like a good pair of jeans.