The retail industry is one of the pioneers in the IoT (Internet of Things) space and it is constantly looking to leverage technologies like mobile, cloud, RFID, beacons etc. to deliver Connected Retail services and better shopping experiences to its customers. Here’s a look at some of the key trends helping fortify the Connected Retail agenda.
Retailers are beginning to take a shine to retail cloud solutions that would enable them to address customer expectations and help them optimize their business operations. And rightly so, because retail businesses demand swiftness and precision, in order to manage distribution and replenishment of products across store-shelves, which in turn enables flawless retail execution and monitoring. But that’s not all; the proliferation of omni-channel retailing has also played a significant role in compelling retailers to address their legacy requirements using heavy-weight technologies such as cloud – which delivers lower infrastructure costs and improved productivity. However, not all retailers are singing hallelujah just as yet; there are apprehensions w.r.t security, accessibility, dependencies and outages among other things.
Jonah sat at his workstation, gazing blankly at his computer screen. He had just come out of a meeting with Paula, the CIO at the Riverdale retail company, where Jonah worked as a Technology Consultant. The meeting hadn’t gone too well – Paula was not pleased with the fact that the management was laying the blame for last quarter’s dismal performance squarely on her department. Sales and marketing had identified obsolete legacy IT infrastructure to be the primary cause as to why they were not able to maximize the ROI on their investments. Continue reading