[Interview]: The Change To Mobile-First Is Already Happening – Albinder Dhindsa, Co-Founder Of Grofers

According to PwC, the e-commerce industry in India is pegged to grow to 21.3 billion USD by the end of 2015, where as the e-tail sector would contribute 6 billion USD. Unarguably, India is in the midst of an e-commerce boom, which is only set to surge further as more and more homes have access to the internet and to smartphones. While debates around internet penetration, smartphone adoption, the e-commerce bubble, offline vs. online, valuations etc. lingers on, the hyper-local segment in India has been hotting-up. The emergence of hyper-local startups like Jugnoo, Zopper, Grofers and PepperTap, hasn’t just managed to augment the supply chain and boost delivery networks, they’ve also put the offline vs. online debate to rest by marrying the both, to provide customers the best of both worlds.

We caught up with Albinder Dhindsa, Co-founder of Grofers – one of the fastest growing hyper-local start-ups in India – for a quick chat about the company, the industry, mobility and more.

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[Interview]: We’re Closing In On The #1 Player In Online Ordering In India – Mukund Kulashekaran, Zomato

Zomato, the India-based global restaurant search and discovery service, has been on an acquisition spree lately, in a bid to help the brand foray into new markets, and offer a comprehensive suite of restaurant services including discovery, online ordering, delivery, table reservations and payments, to its customers. We got talking with Zomato’s India Business Head for Online Ordering, Mukund Kulashekaran, who tells us why the brand decided to enter the online ordering space and also reveals the company’s plans to enter into new markets, and launch new services. Here’s the unedited transcript of that interview –

Zomato Order

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How To Modernize Healthcare And Make It Affordable Using Digital

Most healthcare institutions have adopted the third wave of IT, which has allowed them to digitize their enterprise – including channels, processes and care-coordination initiatives. Having said that, most of them are still struggling to address patients’ challenges like burgeoning costs, inadequate access to healthcare services, and poor care quality. On the one hand you have digital-savvy customers who demand access to cutting-edge solutions and services, and on the other, you have patients who cannot afford even the most basic healthcare services. The task is cut out for healthcare institutions – providers have to modernize and refresh their IT infrastructure, and at the same time, ensure that they leverage digital technologies to make healthcare affordable to all.

Consumers and Physicians - Healthcare

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[Infographic]: Connected Retail – IoT Driving Transformation In The Retail Industry

The retail industry is one of the pioneers in the IoT (Internet of Things) space and it is constantly looking to leverage technologies like mobile, cloud, RFID, beacons etc. to deliver Connected Retail services and better shopping experiences to its customers. Here’s a look at some of the key trends helping fortify the Connected Retail agenda.

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Brewed, Frothed And Served: The Starbucks Mobile Strategy

Ghost Written Post

In my last post, I talked about how mobile payments and digital wallets are fast capturing the imagination of consumers worldwide. While researching for that post, I stumbled upon quite a few references to Starbucks and their innovative mobile strategies, which led me to read-up on how Starbucks became a digital leader. And that’s how I got around to writing this post, where I’ve highlighted some of the innovative consumer-driven digital initiatives from the Starbucks mobile strategy.

Howard Schultz, Starbucks CEO Quote

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Mobile Payments And Digital Wallets: Traversing Uncharted Territory

Ghost Written Post

We have surely come a long way from those good old days when we carried around wallets the size of a giant hamster. I could barely ever get mine to fit into my back pocket. It had everything that I’d ever need and mostly junk I’d never use – some cash, coins, my personal calendar, bus tickets, movie tickets from a year ago, scraps of paper with names and numbers of people I’d never meet again, business cards, gift coupons and even lottery tickets. In short, I was a George Costanza. But honestly, I just liked the idea of carrying around a wallet; it made me feel like a grown man.

Mobile Payments and Digital Wallets

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